"The valuable information is not as visible at the purchase decision as much as in the after sales customer feedback which helps us to discover issues and improve our services."
- Customer Operations Manager at Epiroc
THE GOAL
To review the current vision and foundations of the Epiroc Performance Network.
To review the current vision and foundations of the Epiroc Performance Network.
REQUIRED EXPERTISE
Strategic/ CX Design Facilitation, User Journey Mapping, Service Blueprinting.
Strategic/ CX Design Facilitation, User Journey Mapping, Service Blueprinting.
CLIENT INFO
Epiroc is a leading productivity partner for the global mining and infrastructure industries.
Epiroc is a leading productivity partner for the global mining and infrastructure industries.
MY ROLE
I have provided Service Design Facilitation to support Epiroc's Sales, Customer Services and Service Operations teams in their pursuit of designing a better service experience for their customers.
I have provided Service Design Facilitation to support Epiroc's Sales, Customer Services and Service Operations teams in their pursuit of designing a better service experience for their customers.