"The valuable information is not as visible at the purchase decision as much as in the after sales customer feedback which helps us to discover issues and improve our services."
- Customer Operations Manager at Epiroc
THE GOAL
To review the current vision and foundations of the Epiroc Performance Network.
REQUIRED EXPERTISE
Strategic/ CX Design Facilitation, User Journey Mapping, Service Blueprinting
CLIENT INFO
Epiroc is a leading productivity partner for the global mining and infrastructure industries. 
MY ROLE
I have provided Service Design Facilitation to support Epiroc's Sales, Customer Services and Service Operations teams in their pursuit of designing a better service experience  for their customers.
<
>
Back to Top