"I need a reliable report that shows me all I need to know so that I can quickly form an opinion and inform the customer in a way that will minimize the discussion."
- Field Service Manager at Canon
THE GOAL
To improve the user experience of the Customer Reporting Services for Canon Global Professional Printing  Services.
REQUIRED EXPERTISE
Strategic/ UX Research & Design , UX Research, Design Facilitation
CLIENT INFO
Océ R&D is one of the main innovation centers for Canon, a global leader in consumer and professional imaging.
MY ROLE
I have provided UX Design Consultancy
 to support Canon's  Client Service Managers, Field Service Managers & Account Managers in collaboration with the R&D department of
Océ.
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