"I need a reliable report that shows me all I need to know so that I can quickly form an opinion and inform the customer in a way that will minimize the discussion."
- Field Service Manager at Canon Production Printing
THE GOAL
To improve the user experience of the Customer Reporting Services for Canon Global Professional Printing Services.
To improve the user experience of the Customer Reporting Services for Canon Global Professional Printing Services.
REQUIRED EXPERTISE
Strategic/ UX Research & Design , UX Research, Design Facilitation
Strategic/ UX Research & Design , UX Research, Design Facilitation
CLIENT INFO
Canon Production Printing R&D is one of the leading innovation centers for Canon, a global leader in consumer and professional imaging.
Canon Production Printing R&D is one of the leading innovation centers for Canon, a global leader in consumer and professional imaging.
MY ROLE
I have provided UX Design Consultancy to support Canon's Client Service Managers, Field Service Managers & Account Managers in collaboration with the R&D department of Canon Production Printing.
I have provided UX Design Consultancy to support Canon's Client Service Managers, Field Service Managers & Account Managers in collaboration with the R&D department of Canon Production Printing.