"We first need to focus on building a meaningful online relationships with our customers before considering how to streamline their online invoicing process".
- UX Manager at Exact
THE GOAL
To improve the User Experience of Exact's Cloud Business Services from useful & usable to pleasurable & desirable.
REQUIRED EXPERTISE
Strategic/ UX Design Facilitation, User Journey Mapping, Service Blueprinting, Storytelling
CLIENT INFO
EXACT is a global Business Software Company that provides cloud-based services for SMEs. 
MY ROLE
I have provided Strategic Design Facilitation to support Exact's UX teams in their pursuit of designing a better software experience for their end-users.


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